Step 1: Make sure your AcuGraph Probe is plugged into your computer.

Step 2: If the probe is plugged in and you are still experiencing problems, click here to download the AcuGraph Probe Device Installer.

Step 3: Run the Probe Device Installer (downloaded above) and follow the on-screen instructions.

Step 4: Unplug your AcuGraph probe from your computer, then re-connect the probe to your computer. Start the AcuGraph software and perform a new exam.

Still having problems? Click here to schedule a Technical Support Appointment.